Advance Your Management Career With These Essential Leadership Skills!

In this 6-Week Certificate Program called The Science and Practices of Managing People, you're going to learn the science and hyper-practical skills to deliver corrective feedback, manage narcissists & negative personalities, retain & inspire high performers, maximize middle performers, resolve conflict and lead teams!

Over 6 weeks, you'll scale your skills in each. of these areas:

• WEEK 1. THE SCIENCE OF GIVING CONSTRUCTIVE FEEDBACK
• WEEK 2. THE SCIENCE OF MANAGING DIFFICULT PERSONALITIES
• WEEK 3. THE SCIENCE OF RESOLVING CONFLICT
• WEEK 4. THE SCIENCE OF KEEPING HIGH PERFORMERS EXCITED AND ENGAGED
• WEEK 5. THE SCIENCE OF MAXIMIZING MIDDLE PERFORMERS
• WEEK 6. THE SCIENCE OF LEADING TEAMS

Here's The Program Curriculum:

Each course in the program includes approximately 1-hour of video presentations. In addition to the video modules, each week will include one assignment and one brief quiz to ensure you learned that week's content. Participants can expect to spend around 2 hours per week on viewing the video modules and coursework. Here is a listing of all the courses in the Science and Practices of Managing People program, with the duration of each video module (mm:ss).

WEEK 1. THE SCIENCE OF GIVING CONSTRUCTIVE FEEDBACK

A Leadership IQ study found that 81% of leaders avoid giving tough feedback because they’re afraid the recipient will respond badly (with anger, denial, blame or excuses). Fact-based conversations allow you to speak candidly without making people angry so you can turn tough conversations into coaching conversations that result in positive behavioral change. We’ll show you how to strip feedback messages of any emotional baggage and stick to the facts so defenses stay low and employees can make the “corrective leap” you want.

• Module 1 – Feedback Assessment (5:35)
• Module 2 – Setting the Right Goals for Feedback Conversations (4:53)
• Module 3 – Fact Based Communication – The FIRE Model (10:36)
• Module 4 – Skills & Attitude Determine Performance/Create a Performance Grid (4:59)
• Module 5 – 6 Feedback Conversations to Avoid (7:49)
• Module 6 – The IDEALS Script for Delivering Constructive Feedback (18:03)
• Module 7 – Feedback Conversations with Talented Terrors (14:07)

WEEK 2. THE SCIENCE OF MANAGING DIFFICULT PERSONALITIES

Not every person in your organization is going to be nice, pleasant and easy-going. But direct confrontation makes negative personalities even more difficult to manage and work with. We’ve identified the Big Five difficult personalities that drive the most conflict in organizations (Negative, Drama Queens and Kings, Narcissists, Blamers and Overly Sensitive) and we’ll share specific scripts and techniques for understanding and managing these difficult personalities.

• Module 1 – Overview (4:49)
• Module 2 – Blamers (9:20)
• Module 3 – Negative Personalities (19:34)
• Module 4 – Drama Queens and Kings (11:53)
• Module 5 – Narcissist (9:32)
• Module 6 – Overly Sensitive Personalities (6:43)

WEEK 3. THE SCIENCE OF RESOLVING CONFLICT

Conflict is so touchy—we pretend it’s not there, yet we suffer its negative effects every day. Whether a conflict is between you and another person, or you’re mediating conflict between others, we’ll show you how to de-escalate conflict by focusing on facts. You’ll learn the latest research on conflict and get the specific psychological scripts and tools you need to fundamentally resolve conflict (and all of its tricky applications).

• Module 1 – Overview (12:42)
• Module 2 – Conflict Between You and Another Person (16:53)
• Module 3 – Conflict Between Employees (18:07)

WEEK 4. THE SCIENCE OF KEEPING HIGH PERFORMERS EXCITED AND ENGAGED

In 42% of companies, high performers are less engaged than low performers. Understanding and addressing the deep issues that make high performers tick helps motivate, engage and most importantly, retain these valuable employees. Based on Leadership IQ’s groundbreaking study that was featured in the Wall Street Journal, New York Times, Forbes, Fast Company, HR Executive and Harvard Business Review, we’ll show you how to tap into the psychological motivators and demotivators of your top talent along with other practical tips to make your high performers more excited and engaged.

• Module 1 – High Performer Motivation Drivers (18:34)
• Module 2 – Shoves and Tugs (11:05)
• Module 3 – Tips for Motivating and Engaging High Performers (18:44)
• Module 4 – Understanding High Performer Reactions (10:04)

WEEK 5. THE SCIENCE OF MAXIMIZING MIDDLE PERFORMERS

About 80% of middle performers have tremendous untapped potential but are blocked from maximizing their full potential due to mistakes in how they’re managed. We’ll show you how to diagnose the blocks and you’ll learn the specific steps you need to take to coach middle performers into achieving superstar-level performance.

• Module 1 – Diagnosing Middle Performer Types (21:50)
• Module 2 – Taking Action (24:37)

WEEK 6. THE SCIENCE OF LEADING TEAMS

Teams are the foundation of every organization, but right now, 91% of teams are not fulfilling their full potential. We’ll show you how to connect and align teams through shared purpose and orientation. You’ll learn techniques for streamlining meetings so they become value-added forums for making better, smarter decisions, how to address interpersonal team dynamics and methods for creating definable objectives and clear agendas so people show up to meetings focused, engaged and prepared (and stay accountable after meetings end).

• Module 1 – Identifying Team Purpose (13:09)
• Module 2 – Putting the Right People on the Team (12:02)
• Module 3 – Challengers, Implementers, Analyzers and Diplomats – Four Personalities Found in Teams (7:55)
• Module 4 – Improving Team Dynamics (11:34)
• Module 5 – Team Decision Making (10:09)
• Module 6 – Structuring Effective Meetings (16:52)

LOGISTICAL DETAILS:

STARTING THE WEEK OF JANUARY 13TH, you’re going to take 1 course per week for 6 weeks. (You are not required to login at any set time, so each week you may work on the courses at times that work best for your schedule).

Each week, you’ll watch approximately 1-hour of a video course, and then complete one assignment to hardwire your learnings and take one brief quiz to ensure you learned that week’s content. You can expect to spend around 2 hours per week between the videos and the coursework.

You may work ahead and you will not be penalized for falling behind, but ALL MODULES, ASSIGNMENTS AND QUIZZES MUST BE COMPLETED BY 11:59 PM (PST) ON THE FINAL DAY OF THE PROGRAM. The final day of the program is Sunday, February 23, 2025. This is a 6-week program and certificates will not be issued if all coursework is not completed by the deadline.

WHAT IF MANY LEADERS WANT TO ATTEND?
If your colleagues want to participate, that's great! We offer GROUP DISCOUNTS for groups of 5 or more leaders from the same organization. Simply contact Jill Sutherland (Director of Client Services) at 800-814-7859 or jill@leadershipiq.com

WHY A CERTIFICATE?
To advance your career, and inspire the confidence of your team, you need proof that you’ve learned the Latest Science and Practices of Managing People. (And it looks GREAT on your LinkedIn profile and resume). And if you’re going to train multiple leaders in your organization, you want to know which leaders have progressed through the necessary training and have the skills to lead successfully. To get your certificate, you'll take a test following the 6-week program (and because you watched all the program modules, it will be easy for you to pass with flying colors)!

NO FLUFF. YOU GET SCIENCE, SCRIPTS & TOOLS.
We don’t offer fluffy platitudes. This program will teach you the latest science and specific scripts to handle dramatic and narcissistic personalities, deliver constructive feedback, motivate high performers, successfully lead teams, resolve conflict, and so much more.

HOW THIS PROGRAM WORKS:
The program is set up at a pace of 1 course per week. You are not required to login at any set time so you may work on the courses at times that works best for your schedule. You may work ahead and you will not be penalized for falling behind, but ALL MODULES, ASSIGNMENTS AND QUIZZES MUST BE COMPLETED BY 11:59 PM (PST) ON THE FINAL DAY OF THE PROGRAM. The final day of the program is February 23, 2025. This is a 6-week program and certificates will not be issued if all coursework is not completed by the deadline.

HOW DO I REGISTER?
Simply click the red "Register" button to purchase your registration and secure your spot in the course. Each registration is for a single user only. Please contact Jill Sutherland at jill@leadershipiq.com if you are interested in registering multiple participants. THE PROGRAM January  START DATE IS MONDAY, JANUARY13TH. On Friday, January 10th, each participant will receive an email with their login information to access the course.

DO I GET CEU'S?
While we don't formally offer a specific accredited CEU/PDU (because there are so many different state & professional associations), many of our attendees will send the program description to their particular accrediting body and apply to have that training hour(s) counted. We hear that many of our attendees have been successful with that approach. THIS PROGRAM DELIVERS 6 CONTACT/COURSE HOURS.  

READ THE REVIEWS

"This is one of the best trainings, with practical application techniques, that I have ever attended in my 30 year career!"
Rhonda Billman, Assistant Director

"Mark is an exceptional teacher with world-class insight into how to become a great leader. Every leader will benefit from his lessons."
Joseph Willett, Chief Operating Officer EMEA

"Mark is a genius at his craft. The tools he provides give me energy and excitement to go back to my team and put it into play. Best leadership seminar I have ever attended!"
Dania Reynoso, Director Client Services

YOUR PRESENTER: MARK MURPHY

Mark Murphy is the founder of Leadership IQ, a New York Times bestselling author, Senior Contributor to FORBES. and rated as a Top 30 Leadership Guru.

Mark's reputation as Leadership training expert is also why he's lectured at The United Nations, Harvard Business School, Microsoft, IBM, MasterCard, Merck, and more.

Mark has written some of the most practical and insightful leadership books ever, including Hundred Percenters, Hiring For Attitude, Truth At Work, HARD Goals, and more.

And his Leadership techniques and research have been featured in the Wall Street Journal, Harvard Business Review, Inc., CNBC, CBS MarketWatch, Fortune, Forbes, Business Week, U.S. News & World Report, The Washington Post, the Los Angeles Times and more.

He has also appeared on ABC's 20/20, CBS News, Fox Business News, CNN and NPR.