The FIRE Model Will Instantly Fix Difficult Conversations

Have you ever given someone tough feedback and they immediately got upset, angry, defensive or just shut down?  Have you ever had a difficult conversation and the other person was overly emotional or leapt to the wrong conclusions?

The problem probably wasn't that they couldn't handle tough feedback, but rather that we shared information that was guaranteed to upset them. Learn what I mean in this short video that's an excerpt from our Train-the-Trainer program TRUTH AT WORK: THE SCIENCE OF DELIVERING TOUGH MESSAGES