The average person checks their email about 15 times per day. But a recent study from researchers at the University of British Columbia found that when people were limited to checking their email just three times per day, their stress levels decreased significantly.
Here’s something you don’t often hear under the category of good customer service skills: not everybody wants friendly customer service. I know, it's a bizarre thing to say, right? How can that possible qualify as good customer service skills?Mark Murphy, founder of Leadership IQ, is a frequent guest on CNN and here he comments on the recent spate of CEOs who spoke out against the recent immigration ban.
We’ve all had the situation when an employee walks into our office with a problem they want us to solve (or dozens of problems they want solved). Maybe they walk into our office and say, “I need your help boss, that other division won’t respond to my emails about giving me the data I need to finish my report.” And then they stand there waiting for us to solve that problem.
One big mistake many leaders make is delivering advice instead of constructive feedback. People often think it’s nicer to phrase criticisms more gently by injecting words like: should, would, ought, and try. The problem is that by using these words, your constructive feedback becomes advice.
Today’s organizations want to hire self-motivated, self-leading and self-sufficient people. Companies want people who are internally driven to give 100% effort at work; not people who require bribes, babysitting or cajoling to give maximum effort.
Whenever we talk about Hiring for Attitude the discussion typically turns to what are the best and worst interview questions to ask. Now, there is always some group of people that will start asking pop-psychological kind of weird, goofball sort of questions. 
If you’re not working on the right projects, heading in right directions and marshaling your best resources in the right places, a great career filled with growth and all the things that make you feel personally fulfilled is not going to happen. But it’s largely up to you, and not your boss or the organization, to change that.
Our research team at Leadership IQ recently conducted a study involving over 3,000 employees from virtually every industry. And among the hundred-plus survey questions, we discovered several areas where Millennials (aka Generation Y) really differed from all the other age groups. Here are 4 big differences...
It may seem like there’s no good way to deliver bad news to the boss. But when you deliver bad news in a way that increases the boss’ feeling of confidence in your competence to handle the bad news and that gives the boss a sense of control, you can actually deepen your working relationship with the boss.
