WORD PICTURES: A REVOLUTIONARY SYSTEM FOR IMPROVING ACCOUNTABILITY

Only 29% of employees know whether their performance is where it should be! But with Word Pictures™, you’ll get a complete system and tools for setting explicit behavioral expectations, distinguishing between high and low performers, and hardwiring accountability. You’ll never again hear employees say “I didn’t know that’s what you expected” or argue when you say their performance needs improvement.

DELIVER CORRECTIVE FEEDBACK WITHOUT CAUSING ANGER OR defensiveness

Over 80% of leaders have avoided giving tough feedback because they were afraid the employee would react badly! You’ll learn how to use Fact-Based Communication to “delayer” your conversations to make tough feedback much easier to hear. And you’ll learn the I.D.E.A.L.S. script for delivering tough messages without making the recipient defensive or angry. We’ll also show you the science of delivering feedback, including how to avoid the “trigger words” that instantly make people defensive, and why Cognitive Dissonance and the Dunning-Kruger Effect prevent employees from hearing tough feedback.

TAKING THE PAIN OUT OF PERFORMANCE REVIEWS

Only 6% of CEOs think performance appraisals are useful! But there are 5 key leverage points that radically improve performance reviews, and all can be implemented quickly and easily. You’ll learn 2 sentences that make every performance appraisal conversation more comfortable (if you say them in the first few minutes of the meeting), and what 3 pieces of information need to be in EVERY performance appraisal conversation

THE SCIENCE OF MANAGING MILLENNIALS

Most leaders are frustrated by managing across generations! So you’ll learn the latest research on Millennials, what makes them tick, and how to make them highly productive, focused and accountable. You’ll learn the #1 driver of Millennial engagement (hint: it’s not money or praise), and how companies like Google are able to give Millennials a deep sense of purpose while still getting insane productivity from them.

MANAGING NARCISSISTS, BLAMERS, dRAMAtics AND MORE

Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Sadly, not every person in our organization is nice, pleasant and easy-going. So you’ve got to know how to manage and understand difficult personalities. Fortunately, we’ve identified the Big Five difficult personalities that drive the most conflict in organizations, and we’ve developed specific scripts for dealing with each one. You’ll learn specific scripts for managing Narcissists (Giant Egos), Blamers and Finger-Pointers, Drama Queens and Kings, Negative and Overly Sensitive people.

HIRING FOR ATTITUDE

89% of hiring failures come from employees having the wrong attitudes, not a lack of skills! You’ll learn 6 words that ruin behavioral interview questions when you’re trying to hire for attitude. And why you should never ask “tell me about yourself” or “what are your strengths/weaknesses”. We’ll also teach you the 5-part interview question that reveals if people are “coachable” (and that famously asks candidates to spell their previous boss' last name).

HOW TO INSPIRE AND RETAIN YOUR HIGH PERFORMERS

In 42% of companies, high performers are LESS engaged than low performers. This was such big news that everyone covered our study; including the Wall Street Journal, New York Times, Forbes, Fast Company, Harvard Business Review, and more! The psychology of high performers is typically different than that of other employees. So you’ll learn the 3 psychological drivers that high performers have (that middle and low performers often lack). And you’ll receive the “retention” conversation script using our famous Shoves & Tugs model.

DO MORE COACHING AND LESS MANAGING

Most likely, the best leaders you’ve ever had did much more “coaching” than “managing.” They listened to your ideas, challenged you to learn and grow, served as your sounding board, and took the time to discover what really makes you tick. In other words, coaching. So you’ll learn 3 sentences you should say at the beginning of your coaching sessions, and a 5-step process (based on rational emotive behavior therapy) that helps employees overcome self-limiting and irrational beliefs.

HOW TO BUILD SUPPORT FOR YOUR CHANGE EFFORTS

Mismanaging change is the #1 reason why CEOs get fired! So you’ll learn a 4 question test that instantly predicts the success of your change efforts (and what to do if you spot a ‘warning sign’). You’ll learn how to reframe all your communications so that change sounds like an opportunity rather than a threat, and to debunk any negative rumors about your change effort.